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Service Level Agreement (SLA)

[!NOTE]
As of April 2025, the service is fully in production. Its service level aligns with that of the web application.

API Performance and Availability

The API operates under the following conditions:

  • Availability: Target uptime is near 100%.
  • Response Time: Typical response times are within single-digit milliseconds.
  • Deployment Downtime: Deployments may cause a brief downtime, typically lasting only a few seconds.
  • Data Limits: Standard API accounts are limited to 1,000 objects per response.

Environment Updates

  • Test Environment: Automatically updated with every change to the codebase.
  • Acceptance Environment: Generally updated during evening or nighttime hours. However, updates may occasionally occur during the day without prior notice, unless significant disruption is expected.
  • Production Environment: Typically updated in the late evening or at night. In the event of a critical bug, updates may be performed during daytime hours, and affected contacts will be notified accordingly.